Zorkle to get your orders delivered to you in the best condition possible, and we sincerely hope you will be more than satisfied with your purchase. In the event that you wish to return a pair of shoes, we offer a 30 days return policy starting from the day your order is delivered to you.
We also encourage you to check your order upon delivery, and if any items are incorrect, damaged or faulty you should notify us immediately by calling 07051014280 or sending an email to firstname.lastname@example.org with your telephone and order number so that we can arrange for free return and exchange shipping.
The return shipping will be free if the return is due to incorrect, damaged or faulty goods. Otherwise, we will not accept a return if item is damaged or worn.
Returns should be addressed to 11, Modupe Johnson Crescent, off Adeniran Ogunsanya, Surulere, Lagos. Kindly return the item(s) in the same condition as when received and in the original packaging along with proof of purchase (order number, delivery note and/or invoice). Once the items have been returned and verified, you will receive a refund as soon as possible.
Kindly note that, any shoe that has been scuffed, stained, or dinged on the surface, inside or bottom of the shoe will not be accepted or exchanged. Always use socks to test shoes.
If you have paid for the purchase in cash, we will refund the full cost by transferring the entire amount to your account. If the item was paid for by credit card, the funds will be returned only directly to the card that was used for the purchase.
If you should have further questions concerning our return policy, please email us at email@example.com or give us a call at 07051014280
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At Zorkle offers its customers a local pick up option. This is perfect for customers who wish to receive their other at the nearest bus station. Local Pick up is currently only available to customers across Nigeria. Customers can also request to pick up at our store. To pick up customers must:
- Present a copy of the pick up notification email
- Order Number
- Government Issued I.D Customers who select local pick up have 24 hours to complete their orders.